Snap Store LTD
Company reg number: 15038824
Office address: Chancery place, 50 Brown St, Manchester M2 2JG
Registered office address: Initial Business Centre, Wilson Business Park, Manchester, England, M40 8WN

Introduction

Welcome to our service platform where we cater to your linguistic and translation needs with utmost precision and expertise. Before you commence utilizing our services, it is imperative that you understand and agree to the terms stipulated herein. In this document, “we”, “us”, or “our” refers to Snap Store LTD, and “you” or “the client” refers to any individual or entity availing our services.

Definitions

Service: Refers to the linguistic and translation services we offer to both individuals and legal entities worldwide, barring individuals or entities from sanctioned countries as per OFAC and OFSI directives.
Client: Refers to any individual, company, or entity that places an order for our services.
Invoice: Refers to the digital bill sent to the client via email upon order placement, detailing the payment necessary for service commencement.
Support: Refers to our dedicated team accessible through contact@fasttranslation.org, ready to assist with any issues or inquiries regarding our services.

Becoming a translator with us

If you’re keen on joining our team of skilled translators at Fast Translation, initiating the process is simple. Reach out to our team via the contact form, selecting “Support” as your preference. Clearly state your interest in becoming a translator in your message. Once received, our dedicated manager will promptly get back to you. Upon successful registration, you’ll gain access to a personal account. This platform will not only let you manage and view your orders but also link your payment card for seamless transactions, among many other features.

Service provision

Order Placement and Payment: Clients wishing to purchase our services should complete an application through the contact form on our website. Following this, an invoice will be issued and sent via email, containing a link for payment. Clients are required to fulfill the payment as per the details stipulated in the invoice to initiate the service process. We currently accept payments through Visa and MasterCard.

Delivery and Possible Issues: After the completion of the payment process, clients will be provided with a link via email to download the necessary documents. In case of a non-functional link or inability to access the downloaded files, clients should immediately contact our support team for assistance. We are committed to rectifying any such issues promptly to ensure client satisfaction.

Refund and cancellation policy

In general, the services rendered by us are final, and refunds are not provided as a standard procedure. However, we acknowledge that there might be exceptional circumstances where a refund may be considered. The conditions under which a refund may be processed are as follows:

1. Defective Service: In case the translation service provided contains errors or defects that significantly alter the essence of the content. Clients are required to provide substantial proof of such defects within 14 days of service delivery.
2. Non-delivery of Service: If, due to unforeseen circumstances, we are unable to deliver the service within a reasonable time frame, clients can apply for a refund.
3. Technical Issues: If the client experiences technical issues such as non-functional download links or inaccessible files, and we are unable to rectify the issue within a period of 7 days, a refund may be considered.

The following is the procedure to request a refund:

Notification: Clients should notify our support team regarding the issue via our official email: contact@fasttranslation.org, providing detailed information about the issue along with any supporting documents or proof.

Investigation: Upon receiving the refund request, we will conduct a thorough investigation to verify the claims. The investigation process may take up to 30 days.

Resolution: After the investigation, we will communicate the decision to the client. If the refund is approved, it will be processed within 15 business days. The refund will be credited to the original payment method used (Visa or MasterCard).

Discretion: It is important to note that all refund requests are subject to our discretion, and not all requests may be approved.

Responsibilities of the merchant

Snap Store LTD is committed to delivering high-quality linguistic and translation services. Our responsibilities include:

1. Quality Assurance: Ensuring accurate and professional translations by skilled translators.
2. Timely Delivery: Meeting the agreed-upon deadlines for all services.
3. Confidentiality: safeguarding your confidential information with strict security measures.
4. Transparent Billing: Providing clear invoices with no hidden fees.
5. Customer Support: Offering responsive and helpful support for any inquiries or issues.
6. Handling Complaints: Resolving any service complaints swiftly and fairly.
7. Compliance with Laws: Adhering to all applicable legal and regulatory requirements.

By choosing our services, you can expect a commitment to these principles, aimed at providing a reliable and satisfactory customer experience.

Responsibilities of the client

Clients must:

1. Provide Accurate Information: Supply complete and correct details necessary for service execution, including contact information and specific translation requirements.
2. Comply with Payment Terms: Settle invoices promptly as per the stipulated timelines and methods to ensure timely service delivery.
3. Secure Documents: Safeguard all delivered documents to prevent unauthorized access or distribution.
4. Cooperate: Respond swiftly to requests for additional information or clarifications to avoid service delays.
5. Communicate: Offer timely feedback or raise any concerns to allow for prompt issue resolution and service improvement.

Adherence to these responsibilities ensures efficient service delivery and a productive relationship with Snap Store LTD.

User conduct

By using the services provided by Snap Store LTD, you agree to not misuse our services or help anyone else do so. The following actions are prohibited:

– Engaging in illegal activities or violating any applicable laws or regulations.

– Transmitting or facilitating the distribution of harmful or disruptive computer codes, including viruses and malware.

– Attempting to access any other user’s account or personal information without authorization.

– Interfering with or disrupting any user, host, or network, for example by sending a virus, overloading, flooding, spamming, or mail-bombing any part of the services.

– Reproducing, duplicating, copying, selling, reselling, or exploiting any portion of the service without express written permission from Snap Store LTD.

– Posting or transmitting content that infringes upon another person’s intellectual property rights or is harmful, fraudulent, deceptive, threatening, harassing, defamatory, obscene, or otherwise objectionable.

Violation of these conditions can lead to immediate account suspension or termination and legal action if necessary.

Limitation of liability

To the fullest extent permitted by applicable law, Snap Store LTD shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

– Your access to, use of, or inability to access or use the services;

– Any conduct or content of any third party on the services, including without limitation, any defamatory, offensive, or illegal conduct of other users or third parties;

– Unauthorized access, use, or alteration of your transmissions or content.

Our liability for direct damages arising from our services is limited to the last monthly fee you paid for the service before the event giving rise to the liability.

Dispute resolution

Any disputes arising out of or relating to the terms, the service, or your relationship with Snap Store LTD shall be resolved by arbitration under the Arbitration Act 1996 and administered by a single arbitrator in accordance with the rules of the Chartered Institute of Arbitrators. The place of arbitration shall be Manchester, United Kingdom.

Before seeking arbitration, we strongly encourage you to contact us directly to seek a resolution by emailing contact@fasttranslation.org. If the dispute is not resolved through direct discussions, you or Snap Store LTD may initiate arbitration proceedings.

Any arbitration award shall be final and binding on the parties and may be entered as a judgment in any court of competent jurisdiction.

Governing law

These terms of use and any dispute arising out of the use of our services shall be governed by and construed in accordance with the laws of the United Kingdom. Clients agree to submit to the exclusive jurisdiction of the UK courts to settle any disputes which may arise out of or in connection with these terms of use.

Modification of terms

We reserve the right to modify these terms at any time. It is the responsibility of the client to review these terms periodically to be aware of any changes. Continued use of our services after the modification of these terms shall constitute acceptance of the modified terms.

Contact information

For any queries or assistance, feel free to reach out to us at contact@fasttranslation.org.